I work as a white-label ATM technician. An ATM that is not part of a bank like TD or BMO, but a stand-alone ATM
You Might find in a bar or mall. Part of my job is offering out clients technical support over the phone. Sometimes the clients are in another part of the country.
What I absolutely hate with every fiber of my being is when they call up with a problem, I ask them trouble-shooting questions, and they lie about the answers because they think their false answer is what they need to tell me to make me decide to send a technician because the caller can't be bothered to do the little diagnostic checks I'm asking them to do.
I know your ATM is not working, and I understand you don't know how to fix it, or that your "computer/technology illiterate". I get that. Why else would you be calling me? Here's the deal though. I am going to say that a good, at least 80% of the time, if you just do what I tell you, and actually do it, I will be able to solve your ATM problem with your help right then and there. You'll be able to hang up and start using your ATM again. Your welcome. Glad to help.
I can't do that if you lie to me. When you present me with a problem, there are specific steps I go through to solve that problem. I ask you to do Step 1, and you tell me the result of Step 1. That result will determine if I then proceed to Step 2, or Step 3. My ability to solve the problem is dependent on the results of the diagnostic checks, and if you lie about the result, everything after that is going to be wrong, and I will never be able to solve your problem.
Now I have no choice but to send a technician out. And hey, guess what, that technician might not get out there today. He might get out there tomorrow. So your ATM is down for one more day. And then he gets there and cant fix the problem, so we need to send out a new part. Now your ATM is down for another day. Then the technician send the malfunctioning part back to us. And guess what, we're not just going to ignore the part or never look at it. We're going to repair it. And we're going to find out that the problem with the part is caused by something we asked you about when you originally called us.
Remember when I asked you if you could check and see if part x had come loose, and you said part x was not loose? Hey guess what, we found out that you lied, and part x was loose. You want to know something else? Part x can be easily snapped back into place, and if you would have told me, I could have help you put it back on, and had your ATM up and running in five minutes.
Its not my fault your ATM was down for three days and you lost all that revenue. You did it to yourself.
Assholes.