What is the worst customer service that you have experienced?

[grower_boy]

Simple idea here; I want us all to share our shittiest experiences dealing with customer service (of any kind) and compare them. This can be a one-time incident or a continuing trend.

For me, the cafeteria here at my school has given me the worst customer service imaginable. Everything was fine last semester, but as a few employees left and some new idiots were hired, things changed quickly. A few weeks ago, I had a very simple request. I wanted a burger with onions, lettuce, pepper jack cheese and peppers...ALL of which are regular options on the menu. The fatassed guy taking my order seemed to have some sort of attitude with me over ordering so many toppings. I notice he's always nice to everyone else but seems to have something against me. Anyway, I waited for my burger and they tried to give me one with only half of the toppings. I told them it wasn't mine, even though it was intended for me. So I ate some fries without paying for them, and walked over to the snack line.

Flash forward to today. I tried ordering the burger today, and apparently they discontinued half of the toppings on their menu. I settled on lettuce, onions and provolone cheese. They gave me one with NOTHING on it.
Needless to say, I didn't pay for that.

The cafeteria has done other things to **** me off, but none like those two.

 

[STDiva]

There is a chinese restaurant here in Windsor called, Dragons Inn. It's the best chinese in the city, but I strongly suggest you order delivery. If you choose to dine in, you can expect to be treated like scum. No word of a lie, they'll straight up ask you "what you want?", instead of the usual "Hey, hows it going tonight? What can I get for you?" Or any other polite introduction. None of the staff smile except the tiny, old man who takes your cash. All of the grumpy ass waitresses talk chinese in front of you, no doubt complaining about the work they're doing. I've seen them yell to other staff, point at tables and yell something in chinese. WTF is that? It's not a welcome environment at all. But if you can get past that, when they deliver your food, they don't place it on the table. They toss it or drop it onto the table. Half the time food will fall off the plate because they drop it with such *****. One night, she dropped the plate hard enough so a bunch of the chicken I ordered fell off onto my lap and the floor. She came by and gave me napkins though, with no apology. It's almost hilarious how bad the service is.

Here are some reviews on the same restaurant.

Horrible service, I tried to order from there and they told me I had to order two meals or they wouldn't let me order? I told them I was by myself at work so I only needed to order for one, and the lady was very rude and denied me service. My order was also well over 20$ because I was ordered a meal for myself to have as left overs for later. I've gotten crazy attitude from the same lady prior to this. The gentleman that works there is amazing tho!

It totally does the trick for late night dining in or take out. When dining in, the service is efficient if not super friendly. More utilitarian.

Utilitarian?? hahahaha

I went in with friends and ordered my food. While conversing among friends the waitress came and rudely disrupted our conversation and asked me why I did not order general Toa's. I replied just didn't want to eat that today. She went to the back and returned with a man then proceeded to accuse me of walking out on a bill 1 month ago. I was in shock. I replied i do not think you have the right person can you show me proof. She brought out a debit card bill and said it was mine so we compared the number on the bill with my debit card and it did not match. This did not stop the accusations, she then said my gf must have walked out on the bill. I began to become irate and said this is not my bill or my gf's and unless you provide proof i will not pay. She said its ok I already paid the bill for you since you don't want to pay. it was unbelievable how they tried to pin someone else's bill from a month ago on me then on my gf who has never been to Dragons Inn. Clearly they have the worst service of any restaurant in Windsor.

 

[No_Man]

I was at a Shell gas station outside of Detroit a couple months ago filling up my tank while on a lengthy business trip. Put the nozzle in like I've done at a thousand other gas stations without incident.

Next thing I know, the tank has overflowed and is spraying gasoline all over me. I get it turned off (which requires me stepping further into the spray) and go inside to tell them what happened. I figure at least they should know that one of their pumps is malfunctioning. Maybe give me a free tank of gas, if I'm lucky.

I'm met by the biggest punk-rock bitch on the planet working behind the counter who then proceeds to sneer at me and tell me, "It's you own fault for not putting the nozzle in the tank all the way." I rather angrily tell her that she's mistaken and that I did, in fact, put the nozzle in as far as it would go. So she then says, "Well, you shouldn't leave your car unattended. It's right there on the sign." To which I reply, "I didn't leave my car unattended. THAT'S WHY I'M COVERED IN GAS!"

At that point, I just left and finished the rest of my 3 hour drive reeking of gasoline. I shot an e-mail to the station management when I got home with her name (I took note of it). I can only hope she was fired (I know, I know... probably not).

 

[brodkill]

i work in a customer service job, so i know how to give 100% the worlds best customer service

now when it cums to "the worst customers that i have got" i could write a rant that would go on for 10 pages, but who would read that

 

[Trident1]

Delta Airlines counter in ATL.............four Shaqueenas doing zip for you or anyone for that matter.

 

[Shifty]

I don't even want to think about it as it raises my BP to dangerous levels.

 

[TheRespectablePervert]

Most every salesperson I have encountered in nearly every musicians based store I've been in. Typically useless they are, "Oh yeah man I'll help ya in a minute...BUT anyway about my band"

 

[jinxypie]

Had a pretty crappy experience tonight, actually.

Went by the local 'home improvement warehouse', had my list... looked and looked for an associate in the lighting department to help me out. I had to go by the paint department, so after gathering my items I asked the associate there to page someone to help me in the lighting department. The call goes out over the loudspeaker, and I wait...

And I wait... and I wait.

Five minutes later, I decide to go get the rest of the things on my list. Go back to lighting, still no associate in those aisles. I go up to Customer Service and ask to have them page someone to help me at the track lighting display. The lady dialed the phone and another page was sent over the loudspeaker. I went back to the display... and waited five more minutes for nobody to show up.

Finally I call hubby and text him pictures of the items I was looking at. He confirmed what I needed to buy, then I walk over to the registers. A very nice cashier asked me how my night was, and I told her it wasn't going very well and requested she call a manager immediately.

Boy, I gave him an earful. I don't care if your electrical department employee went home sick, and you instructed the associate in plumbing to cover electrical too. That idiot didn't know he was supposed to do it, because his supervisor didn't tell him... How in the hell is that MY problem? It's the MANAGER that's at fault here, he's the one in charge! Don't make excuses for your employees, just fix the problem!!!! It also wouldn't hurt to be nice to the pretty lady before she makes a big scene!!!

...ok. Better now. Thanks for the chance to vent.

 

[Ace Bandage]

Anytime one of my old Dell computers broke. Jesus Christ. Rather than customer service they should call it "wait on the phone for 90 minutes to talk to a representative you can barely understand who will offer only basic solutions to the problem all of which you have already tried 721 times before making this call." Yeah, that's a more accurate description. Sort of long though...

Their customer service is one of the reasons I won't buy a Dell ever again. That and their computers just fucking suck ass.

 

[TheRespectablePervert]

Any customer service that takes place over the phone regardless of company or reason for calling is most likely to lead to frustration, bonus points if the person who is supposed to help you is having a bad day.

 

[Zolf J. Kimbly]

Anytime one of my old Dell computers broke. Jesus Christ. Rather than customer service they should call it "wait on the phone for 90 minutes to talk to a representative you can barely understand who will offer only basic solutions to the problem all of which you have already tried 721 times before making this call." Yeah, that's a more accurate description. Sort of long though...

Their customer service is one of the reasons I won't buy a Dell ever again. That and their computers just fucking suck ass.

Any customer service that takes place over the phone regardless of company or reason for calling is most likely to lead to frustration, bonus points if the person who is supposed to help you is having a bad day.

:1orglaugh:1orglaugh:1orglaugh:1orglaugh

so true

especially the part about the rep having a shitty day= you having an even shittier day

used to work in a call center in my late teens and early twenties

very fond memories

people are so stupid sometimes tho

so i turned it into a game most of the time

good times were had ******* people off, puttin the phone on mute then laughing at their expense

funny thing is being a major asshole didnt stop them from promoting me 4 times in 3 years

go figure...

 

[STDiva]

Anytime one of my old Dell computers broke. Jesus Christ. Rather than customer service they should call it "wait on the phone for 90 minutes to talk to a representative you can barely understand who will offer only basic solutions to the problem all of which you have already tried 721 times before making this call." Yeah, that's a more accurate description. Sort of long though...

Their customer service is one of the reasons I won't buy a Dell ever again. That and their computers just fucking suck ass.

That's true. Even though I just bought a used Dell, the two I purchased brand new were complete pieces of **** and the customer service was terrible. They never told me anything I didn't already know or try myself.

 

[brodkill]

there is a gas station next to where i live, i dont know what there training procedures are, if there are any at all, but whatever they are they just fucking suck. every time i go there and there is a line up, they only open one of the two cash registers, even though there is a second employee sitting on the counter eating food, or reading a magazine. half the shelves in the store are never even stocked. if you can sit around on the counter reading and eating, you musty have time to stock the god damn shelves

then when they got rid of propane, they shrugged it off like it was no problem at all, and didnt care that people now have to drive across town to the nearest gas station with propane

then the decided to lock the doors after 11pm-6am, and when i went to there window to buy some overpriced milk, the employee was reading a magazine and seemed like she didnt even care that i wanted to make a purchase and support her wage. she took way to long to get the milk, and pretty much threw my change at me

there is a laundromat at the station, but on almost half the machines the instruction have worn off to the point that they are unreadable, and half the employees there dont even know how to use the machines when someone asks. if i am doing my laundry there i end up doing there job and showing people how to use the machine

and almost every time i go to do my laundry, half the machines are broken, there has actually been two dryers and washer that have been broken for over 6 months now. they say they will be fixed but still nothing has been done, and the employees always seem annoyed when i ask about them

i think the only god damn thing they are good for is gas, they might as well just become a card lock gas station

 

[eye_am_the_stig]

Anytime one of my old Dell computers broke. Jesus Christ. Rather than customer service they should call it "wait on the phone for 90 minutes to talk to a representative you can barely understand who will offer only basic solutions to the problem all of which you have already tried 721 times before making this call." Yeah, that's a more accurate description. Sort of long though...

Their customer service is one of the reasons I won't buy a Dell ever again. That and their computers just fucking suck ass.

HP tech support is just as bad. I don't even bother calling them anymore. Once you make it past their gauntlet of phone menu's and endless requests to "press one for more options", you are pretty much transfered to bum fuck kazakhstan where you are stuck with some poor guy who is ****** to read from a script and was basically hired by HP to be a punching bag for pissed off customers. I am so glad they are leaving the hardware business.

 

[brodkill]

HP tech support is just as bad. I don't even bother calling them anymore. Once you make it past their gauntlet of phone menu's and endless requests to "press one for more options", you are pretty much transfered to bum fuck kazakhstan where you are stuck with some poor guy who is ****** to read from a script and was basically hired by HP to be a punching bag for pissed off customers. I am so glad they are leaving the hardware business.

what? whos gonna fix my computer then?

 

[PJpenny]

my bank leaving me waiting on hold for half an hour, this when i was third in line for service and there are 5 operators to help out. I gave up instead of waiting another second.

 

[blindedinchains]

Not really a bad customer service story, but a funny experience I thought.
I ordered a "plain" cheeseburger at McDonald's...they gave me a bun.

 

[Connor Macleod]

I've had quite a few, but the worst two were at the same Wal-Mart store.

Let me start by saying that I'm a white guy.

1 - I was in the checkout at this Wal-Mart, the cashier was a black woman and there was a black guy in front of me at the checkout. He bought
a pack of gum, gave her a $100 bill and she happily accepted it without issue. Now, it's my turn. I had groceries, a little over $19 worth and
gave her a $20 at which point she ran one of those pens across it, inspected it, and then held it up to the light, TWICE.

2 - The same Wal-Mart. I'm in the checkout again. This time, I'm at the one closest to the door and the greeter (another black woman) who also sometimes inspects the bags of customers is standing about 6 feet away, watching me like a hawk. She actually watches me pay the cashier and I
when I go to leave, she still stops me and carefully inspects every item in my bag against the receipt.

 

[Arden Adamz]

One word. SEPTA

 

[Petra]

I will never, ever, ever, ever, ever willingly buy or spend money on Lufthansa Airlines.

A few years ago we got put on a 16 hour flight from Seattle to Amsterdam because something happened to our United flight. WORST CUSTOMER SERVICE EVER.

- The flight attendants were all bitches and rude.

- We got 2 movies on a 16 hour flight. One for dinner and one during breakfast. After the movie during dinner, the attendants turned off the lights and told everyone to go to ***** like we're ********. If we dared turn on a light to read, we were told to turn it off (the attendant got told to go to hell).

- They came around with drinks about every 2 hours. Otherwise we had to go get a shot glass of water at the flight attendant station (and they rather chat with each other than do their ****** assed jobs).

- Oh yea, and if you dared get out of your seat to stretch your legs and denumb your ass, you got scolded and told to return to your seat.

I usually do my best to be pleasant on a flight because I know their job isn't an easy one, but I didn't feel an ounce of sympathy about 6 hours in when they started catching hell from other pissed off passengers.