Hey all,
I bought a DVD boxset from a supermarket here in the UK called Sainsbury's and found that the discs inside were scratched. Unfortunately, I lost my receipt so I couldn't get an exchange or refund from the Customer Services desk at the supermarket.
I was informed however that perhaps 20th Century Fox (UK) could help me out and even send a replacement DVD boxset providing I sent my damaged one back to them.
So I contacted them, told them my story, mentioned that I had no receipt and heard nothing back for 8 weeks.
Then, today I got a reply!
Hoping that they would say "Sorry it was damaged, we'll send a replacement" or (if I was to be unlucky) "I'm afraid we no longer have that boxset in our warehouse", I opened my email with hope.
Here's what it said:
Many thanks for your recent email regarding returning faulty 20th Century Fox Home Entertainment products. I am sorry to hear the product you have received is faulty and would advise that in the first instance you should follow the following checks:
1. For Blu Ray discs ensure that the firmware on your player is the most recent update. (contact the manufacture manual for instructions on how to do this)
2. Check that the player is either region 2 / B or multi region.
If you are still experiencing difficulties you should return the product to the retailer from where it was originally purchased, along with the receipt for exchange / refund (in accordance with the retailers terms & conditions) as this is whom you have made a direct transaction and purchase contract with.
Yeah, so there we go. Pretty stupid response. They didn't say if I could get a replacement boxset from them (which is what I asked in the first place). The email even had spelling mistakes which I had to correct before posting it here. Like, was this response done by a foreign immigrant?! All they've done is copy and paste some crap which allows them to get out of the situation and leave me stuck here.
Oh, has anyone ever heard of a "purchase contract"? I sure haven't! :dunno: lol :1orglaugh
Is this why "The Simpsons" and "****** Guy" always make jokes about 20th Century Fox being useless?
Mars.
I bought a DVD boxset from a supermarket here in the UK called Sainsbury's and found that the discs inside were scratched. Unfortunately, I lost my receipt so I couldn't get an exchange or refund from the Customer Services desk at the supermarket.
I was informed however that perhaps 20th Century Fox (UK) could help me out and even send a replacement DVD boxset providing I sent my damaged one back to them.
So I contacted them, told them my story, mentioned that I had no receipt and heard nothing back for 8 weeks.
Then, today I got a reply!
Hoping that they would say "Sorry it was damaged, we'll send a replacement" or (if I was to be unlucky) "I'm afraid we no longer have that boxset in our warehouse", I opened my email with hope.
Here's what it said:
Many thanks for your recent email regarding returning faulty 20th Century Fox Home Entertainment products. I am sorry to hear the product you have received is faulty and would advise that in the first instance you should follow the following checks:
1. For Blu Ray discs ensure that the firmware on your player is the most recent update. (contact the manufacture manual for instructions on how to do this)
2. Check that the player is either region 2 / B or multi region.
If you are still experiencing difficulties you should return the product to the retailer from where it was originally purchased, along with the receipt for exchange / refund (in accordance with the retailers terms & conditions) as this is whom you have made a direct transaction and purchase contract with.
Yeah, so there we go. Pretty stupid response. They didn't say if I could get a replacement boxset from them (which is what I asked in the first place). The email even had spelling mistakes which I had to correct before posting it here. Like, was this response done by a foreign immigrant?! All they've done is copy and paste some crap which allows them to get out of the situation and leave me stuck here.
Oh, has anyone ever heard of a "purchase contract"? I sure haven't! :dunno: lol :1orglaughIs this why "The Simpsons" and "****** Guy" always make jokes about 20th Century Fox being useless?
Mars.
