I was at the DMV the other day. Anyone who has been there knows it sucks. Big time.
I finally get to the counter to renew the registration on my car and wait for the lady to process everything. She is typing and clicking away when out of nowhere she stops and picks up her cell phone. I quickly realize she is reading a text message. Not such a big deal, for all I know it could be important. She smiles and starts texting back. Now, that's a problem. I bite my tongue simply because it's the DMV and if I lay into her it will only prolong my visit. She sets her phone down and gets back to work when about 60 seconds later she's picking up her phone again to read her new message.
At that point I was very tempted to ask the cow in front of me why she thought that I wouldn't mind her doing that and what made her think there was nothing wrong with it. Again I kept my mouth closed, it's the DMV after all...
I don't know what makes her think it's ok to do that. She is not giving the "customer" her undivided attention, which is rule number one in any customer service position. Not like I feel as though I am a "customer". It's not like the DMV has competition, but that is besides the point.
It lead me to think about how much company time is ****** daily, not only in the US, but worldwide, and the effects it has on the economy.
Things like that happen everywhere in this country, no doubt. Be it texting, talking on the phone, chatting, or posting in forums. It makes me wonder how much better our economy would be and how many jobs would be kept internal rather than farmed out overseas if people would stop fucking around so much...
Any thoughts or similar experiences?
I finally get to the counter to renew the registration on my car and wait for the lady to process everything. She is typing and clicking away when out of nowhere she stops and picks up her cell phone. I quickly realize she is reading a text message. Not such a big deal, for all I know it could be important. She smiles and starts texting back. Now, that's a problem. I bite my tongue simply because it's the DMV and if I lay into her it will only prolong my visit. She sets her phone down and gets back to work when about 60 seconds later she's picking up her phone again to read her new message.
At that point I was very tempted to ask the cow in front of me why she thought that I wouldn't mind her doing that and what made her think there was nothing wrong with it. Again I kept my mouth closed, it's the DMV after all...
I don't know what makes her think it's ok to do that. She is not giving the "customer" her undivided attention, which is rule number one in any customer service position. Not like I feel as though I am a "customer". It's not like the DMV has competition, but that is besides the point.
It lead me to think about how much company time is ****** daily, not only in the US, but worldwide, and the effects it has on the economy.
Things like that happen everywhere in this country, no doubt. Be it texting, talking on the phone, chatting, or posting in forums. It makes me wonder how much better our economy would be and how many jobs would be kept internal rather than farmed out overseas if people would stop fucking around so much...
Any thoughts or similar experiences?
